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Partner with enterprise law firms to drive adoption and retention of Everlaw's ediscovery platform through strategic advisory, onboarding support, and workflow optimization.
Provides proactive customer support to practitioners and patients via phone, email, and chat, troubleshooting issues and recommending product features to ensure customer satisfaction.
Build trusted relationships with enterprise legal clients, drive adoption and retention of ediscovery software, and advise customers on workflow optimization and AI integration.
Coordinates branded merchandise programs and order processing for global clients while supporting account managers across international markets.
Provides proactive customer support via phone, email, and chat to practitioners and patients, troubleshoots issues, and resolves inquiries using product knowledge and support tools.
Manages a client services team to ensure patient identification, treatment, and support across healthcare accounts.
Provides technical support and product guidance to law firm clients via phone and email, troubleshooting issues and ensuring successful platform adoption.
Answer client questions, provide technical troubleshooting, and teach product functionality via phone and email to ensure customer success.
Diagnoses and resolves technical hardware/software issues for 3D printing customers across EMEA, managing escalations and providing technical training.
Diagnose and resolve technical issues for Formlabs 3D printing customers across EMEA, support resellers, and educate users on product functionality.
Provides technical support and customer education for Formlabs 3D printing systems, diagnosing hardware/firmware issues and managing escalations for EMEA region customers.
Diagnose and resolve technical issues for Atlassian applications, troubleshoot L1-L2 support problems, and collaborate with development teams in a 24x5 global support environment.
Leads and scales a customer success organization, driving retention and expansion while building executive relationships with public safety agency customers.
VP leads and scales the customer success organization, managing retention, expansion, and executive relationships with public safety agencies using Axon 911 software.
Provides technical support to enterprise customers via email, chat, and phone calls, troubleshoots issues, identifies trends, and advocates for customer needs.
Provide on-site and remote IT support for employee devices, troubleshoot hardware/software issues, and manage support tickets using ServiceNow.
Technical Support Engineer provides customer support via email, chat, and phone for Outreach's agentic AI platform during afternoon/evening shifts.
Systems administrator and support engineer who resolves end-user technical issues, manages cloud infrastructure, and administers Microsoft 365 and Entra ID across the organization.
Senior Support Analyst provides technical customer support to B2B commerce clients, manages ticket lifecycles, analyzes logs, and coordinates with internal teams to resolve issues.
Senior Support Analyst serves as first point of contact for B2B SaaS customers, manages support tickets within SLA, and coordinates with internal teams to resolve technical issues.